Communicable Disease Prevention

Updated July 1, 2021

The pink house BISTRO ensures that all required precautions are being taken to keep our patrons, neighbours, and communities safe during BC's Phase 3 of the provincial restart program and for all other communicable diseases such as influenza. We, of course, have always held ourselves to the highest level of food standards and health and safety practices in accordance with Vancouver Coastal Health. Here are some of the additional steps we are taking.

 

We know that stringent hygiene practices are paramount when handling your food for preparation. It is in our best interest to ensure all measures are taken to keep ourselves and community safe, and to do our part to keep BC's curve flat. We have followed all provincial health directives regarding COVID-19 safety since mid-March 2020, and will continue to do so. Guests unable to follow health and safety protocols will not be allowed to dine in the BISTRO.  

In addition to ensuring all high-touch surfaces and handles are sanitized before and during dinner service, this list comprises some of the additional measures we have instituted to keep everyone safe.

Shift Start

  • Immediately upon entering the Bistro, employees must sanitize their hands by using soap and water for 20+ seconds or a 70%+ alcohol based hand sanitizer.

  • When electronically signing in to begin shift, all employees will be asked to declare their health status. If YES is checked to experiencing the following symptoms (fever and/or chills, recent onset of coughing, diarrhea) the employee will not be able to continue clocking in and will sent home. If during a shift, an employee begins to experience these symptoms, their shift will immediately cease and the employee will be sent home.

 

Guests Entering Bistro

  • Per the latest changes to BC's July 1, 2021 Health Order: masks are recommended in public indoor settings for all people 12 and older who are not yet fully vaccinated (for COVID-19). Notice of this recommendation will be posted at the restaurant entrance requesting guests to continue to wear a mask while entering/exiting and moving to and from the washroom. If a concerned guest is uncomfortable being served by a unmasked, double vaccinated server they are encouraged to speak with management.​

  • All guests will be encouraged to sanitize hands upon entry. 

  • Once seated, employees will explain the current Health Order related particulars:

    1. To encourage fresh air flow, dining room windows may remain open in the cooler summer weather and might not be closed upon request. Additionally, inside the dining room a Dyson Pure Hot + Cold air purifier is used to further increase fresh air flow. Our patio is unheated and our blankets remain in "COVID quarantine" at this time so please be prepared to possibly dine in a chillier environment. 

    2. Although the 6 ft. / 2 m. physical distance requirement has been lifted, the Health Order maintains that at during Phase 3, dining guests must still refrain from visiting with other guest tables.

 

Serving Tables

  • Throughout Phase 3, employees not yet two-weeks past their second COVID-19 vaccine dose must continue to wear masks inside the dining room and outside on the patio.

  • Employees must continue to sanitize hands before using the Point of Sale terminals to place food and drink orders.

  • All tables will be completely clear of all items until guests require them.

  • Employees must sanitize hands before handling any items to be brought to guests.

  • Server/Guest contact will be limited in frequency. When guest food is ready, servers will bring the guests cutlery in a napkin roll-up with side plates (if required). Guests asking for salt or a candle can be brought such, and all items must be run through the dishwasher to sanitize after the guest is finished with them.

 

Clearing Tables / Loading & Unloading Dishwasher

  • When clearing tables of dirty dishes and glassware, once handled, employees must immediately take them back to the dishwasher area.

  • Dishes and glassware will be carefully spayed, ensuring there is no spray-back onto the employees face or clothes, before loading into the dish tray.

  • Prior to leaving the dish area, with or without clean dish/glassware, employees must dry their hands with the towel provided and use the sanitizing gel before handling anything else.

 

Bar

  • All employees must sanitize their hands prior to entering the back bar area, ensuring the back bar remains free of contamination.

  • If the employee leaves the bar area to enter the kitchen to retrieve miscellaneous items, they will sanitize hands again when re-entering the back bar to prepare beverages.

 

Settling Guest Checks

  • If employees use a bill tray to serve the guest check, the tray must be sanitized after each use.

  • If the guest requires a payment terminal, the terminal must be sanitized before and after each use.

  • Employees are to re-sanitize their hands once the payment transaction is complete.

 

Cleaning Tables/Seats

  • Once the guest party has vacated the area, tables are to be cleaned in a 3-step process using the following agents:

    1. Start with Mr. Clean Multi-Surface Cleaner spray and a white cloth to clean and degrease tables;

    2. Use Top Quat sanitizing spray with a blue microfiber cloth and let evaporate (ensure sides and undersides are also sanitized); and,

    3. Finish with green Windex bottle and fresh paper towel to remove streaks left by Top Quat sanitizer (once evaporated).

  • Bench seats, back-rests, stools, and other possible high-touch areas will be sanitized with the Top Quat sanitizer and a blue microfiber cloth – also to be left to evaporate. 

 

Shift End

  • Prior to leaving the premises, once personal belongings are gathered, all employees must sanitize their hands once more.

This is almost over folks. We thank all of our guests who have continued to dine with us and follow the restrictions as laid out by the government and the protocols we have instilled throughout this pandemic. We encourage you to connect with us if you have any questions in regards to safety precautions.

For more information about the Phase 3 Restart in British Columbia please click here.